Privacy Policy
At AKG Renovations, we build trust before we build homes. This document outlines how we securely collect, use, and protect your personal information.
1. Introduction
Welcome to AKG Renovations ("we," "our," or "us"). We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
By accessing or using our website, requesting a consultation, or enrolling in a maintenance plan, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
2. Information We Collect
We only collect information that is absolutely necessary to provide our premium design, build, and maintenance services. This data falls into the following categories:
- Identity Data: Includes first name, last name, title, and preferred salutation.
- Contact Data: Includes billing address, project site address, email address, and telephone numbers.
- Project Data: Details regarding your home, renovation goals, budget parameters, blueprints, and architectural preferences.
- Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and operating system and platform.
- Usage Data: Information about how you use our website, products, and services.
3. How We Use Your Information
We use the information we collect to operate our business efficiently and provide you with a high-end customer experience. Specifically, we use your data to:
- Process and manage your consultation requests and project estimations.
- Provide, operate, and maintain our premium home maintenance plans.
- Manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- Communicate directly with you regarding scheduling, material selections, and on-site project management.
- Improve our website, services, marketing, customer relationships, and experiences through internal analytics.
4. Data Protection & Security
AKG Renovations employs strict, military-grade administrative, technical, and physical security measures to help protect your personal information. All information submitted through our consultation forms is protected using 256-bit encryption protocols.
We limit access to your personal data to those employees, agents, contractors, and other third parties who have a strict business need to know. They will only process your personal data on our instructions and they are subject to a stringent duty of confidentiality.
5. Information Sharing & Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners. We only disclose personal information under the following circumstances:
- Trusted Trades & Subcontractors: To authorized tradespeople (plumbers, electricians, architects) strictly for the purpose of executing your approved renovation project.
- Municipal Authorities: To local city councils or governing bodies strictly for the purpose of obtaining building permits and zoning approvals on your behalf.
- Legal Requirements: If required by law, court order, or governmental regulation.
6. Your Privacy Rights
Under Canadian privacy laws (including PIPEDA), you have specific rights regarding your personal data. You have the right to:
- Request access to your personal data (commonly known as a "data subject access request").
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data when there is no good reason for us continuing to process it.
- Object to processing of your personal data for direct marketing purposes.
- Withdraw consent at any time where we are relying on consent to process your personal data.